FAR FROM AVERAGE
FREQUENTLY ASKED QUESTIONS
Everything you need to know about orders, shipping, products, and custom rugs.
HOW LONG DOES SHIPPING TAKE?+
Orders are processed before shipment. Delivery time depends on the shipping destination and carrier. Tracking information will be provided once your order ships.
HOW CAN I TRACK MY ORDER?+
Once your order ships, tracking information will be sent to the email address used at checkout.
CAN I CHANGE OR CANCEL MY ORDER?+
Contact Far From Average as soon as possible. Once an order has entered processing or shipped, changes or cancellations may no longer be possible.
WHAT IS YOUR RETURN OR EXCHANGE POLICY?+
Return and exchange eligibility depends on the item and its condition. Custom-made products are not eligible for standard returns. Please review our Return Policy for full details.
WHAT IF I RECEIVE THE WRONG OR DAMAGED ITEM?+
Contact us as soon as possible with your order information and photos of the item so we can review the issue and help make it right.
HOW DO FAR FROM AVERAGE ITEMS FIT?+
Fit can vary by product. Product pages will include available sizing information to help you select the best size.
DO YOU RESTOCK SOLD-OUT ITEMS?+
Some items may be restocked while others may be limited releases. Follow Far From Average for restock and drop announcements.
HOW DO CUSTOM RUG ORDERS WORK?+
Submit a custom rug request with your contact information, preferred size, design or inspiration image, and a description of what you want. We will review the request and contact you with pricing and next steps.
HOW LONG DO CUSTOM RUGS TAKE?+
Turnaround time depends on the size and complexity of the design. An estimated completion time will be provided after your request is reviewed.
HOW CAN I CONTACT FAR FROM AVERAGE?+
Use the contact options available on ffaofficial.com for questions about products, orders, shipping, or custom requests.